REMINDER
Leave an insulated cooler for raw pet food deliveries.
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We deliver pet food and supplies 4 times a week on Tuesday, Thursday, Friday and Saturday starting at 11 am to 5:00 pm, unless specified. Order cut-off time is 9 AM for the delivery day unless we have reached the delivery quota for that day.
We deliver to downtown Vancouver, Vancouver, Burnaby, Richmond, North Vancouver, Surrey, Coquitlam, New Westminster & Delta. See our zones for eligibility for free shipping.
YES.. for the most part. It depends on where you are located and subtotal purchase.
(1) Free deliveries for orders above $60 subtotal in ZONE 1 (within red boundary). $9.99 delivery fee if order is below $60.
(2) Free deliveries for orders above $90 subtotal within ZONE 2 (between the red and blue boundary). $9.99 delivery fee if order is below $90.
(3) Free deliveries for orders above $140 subtotal within ZONE 3 (between the blue and green boundary-some parts of Richmond, Surrey, New Westminster, Port Coquitlam etc). We use a 3rd Party to deliver so please ensure you or someone else will be home!! If the product has to be returned to us, please note that we'll have to charge you the $25 fee the transport company will charge for redelivery. For refunds, we'll reduce your refund amount by the already attempted delivery fee.
We will text to notify you of an approximate time frame. Due to the nature of frozen food, we highly suggest you ensure someone is home for frozen deliveries or you have a cooler available to keep the raw pet food frozen. Please leave us a note during checkout to let us know where to leave your order. Note that we are not responsible for product theft or damage if the order is left unattended and as per your notes.
Leave an insulated cooler for raw pet food deliveries.
Please note that if we can't reach you and there aren't notes, we will have to take the order back to the store for you to pick up or arrange a paid delivery.
Contact us at 604-559-3680 if you need to reach us ASAP.
Do you provide shipping to Canada & USA?
Yes.
We provide Canada-wide and US shipping.
For eligible products in the Pet Lovers Gift category ONLY, we offer free shipping with orders $60+ CAD.
For everything else, we provide SUBSIDIZED shipping as the cost of shipping has risen.
(1) < 5.99 lbs = Flat-rate shipping of $9.99.
(2) 6 lbs to 15.99 lbs = Medium-weight subsidized shipping of $14.99. Buddyrider and Carriers fall into this category based on the box size not weight.
(3) 16 lbs to 27 lbs = Heavy-weight subsidized shipping of $19.99. We can't ship over the 27 lbs currently.
How long does shipping take?
Please allow 2-9 business days based on your location for our shipping vendors to get your new pet product. We will include a tracking number by email where possible so you can track your shipment.
Good to Know
Note that if there is an item that incurs a shipping fee with a mix of free items, that the shipping fee will be based on the item with the fee.
For mail exchanges/ returns, it is the responsibility of the buyer to ship it back to us as we are a small business and cannot absorb those shipping costs.
We accept returns within 14 days of purchase with original receipts (itemized receipt AND credit/debit card receipt) for accessories and supplies in clean condition, original packaging, and tags attached. We'll refund you for Only the item returned.
For the Buddyrider, no refunds or exchanges on opened boxes for safety and liability issues. Please try our store model in Vancouver first.
For raw pet food, please ask us for samples first before purchasing. We will make every effort to try to provide a sample and if we don't have it will suggest an alternative. If a pet does not like the food, the following bulk raw pet food (usually box/ packaging over 6 lb) returns will not be accepted by our suppliers if you do not try samples or a bag first: Carnivora, Natural Instincts, K-9 Choice, irRAWsistible, Bold By Nature, Big Country Raw, Back2Raw, Iron Will, Healthy Paws and BC's Best.
For an exchange, we'll refund your returned item and credit the refund to your new purchase size. However, to ship back to you, it will incur a flat-rate shipping again, which we also subsidize as Canada Post charges more than our flat rate shipping fee.
Please note that all shoppers can purchase in-store products for the same price on my website unless there is an in-store only promotion. (Note required by Google Merchant Center)
